RTEL offers state-of-the-art professional services to its clients on a 24 hours / 365 days basis. Over the years, the company has assisted some of the most demanding and prestigious organizations throughout Greece and abroad in the design, deployment, operation and support of complex ICT solutions, and participates as a technology subcontractor in a number of projects with a top satisfaction rating. One of the main competitive advantages is the in-house developed structured procedure for best capturing of the customers’ business and technology needs in order to provide to them excellent services that meet these needs.

The RTEL Professional Services include support of ICT systems in the hospitality sector, banking, health-care, local authorities, ATMs, POS, Telecom systems etc, as well as development of Web and Database applications. Over 7,500 service calls were done successfully in 2008. Additionally, there is a separate department that provides services and support for Cisco Unified Communications and Wireless solutions. There are qualified staff holding many Cisco certifications as well as having extensive field and support experience throughout Greece. Since the establishment of the department in the company five years ago, thousands of Cisco access points, bridges, switches and routers were installed in both public and private sector. Especially for the hospitality industry, RTEL is well known as one of the best solutions and service integrator in the region. Finally, there is a significant and constantly increasing market gain in the installation and support Cisco IP PBX (Unified Call Manager and Unified Call Manager Express).